MCF Nicolas Anthonioz HCMA Yohann Taberlet

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After Sales Services

The subsequent presentation of the After-Sales Service is layed out in form of responses to different cases with which a client may be confronted, following a purchase of material. This is a description of the service.

Defect found in product after purchase: one year guarantee.


The client must bring, or send back the material to the shop ( at their own cost - refund possible where a defect is found). The article is either immediately estimated to be defective, and thereby promptly replaced, or refunded, or it is returned to the manufacturer for an expert evaluation. In the latter case the client is required to leave a 7.50 € deposit to cover all handling costs. This deposit will be refunded should the manufacturer change, or reimburse the article.

Article stolen, and proof of purchase.


If material bought in one of the shops by a client should be stolen, and should proof of purchase be required, a copy of the receipt may be demanded by the client who must specify the date of purchase.
 
Should the client possess a 'client card' this allows for a rough estimation as to the date to be given, the exact date being unknown.

Article deemed an unsatisfactory purchase (ie. present etc.) within 48 hours.


Where an article is considered to be an unsatisfactory purchase, the client has a 48 hour time limit, or longer if agreed upon at the time of purchase, to bring the article back, and a credit slip is issued. In order for this to be possible the article must be in its original wrapping, with all stickers etc. still in place.